Returns, Refunds & Exchanges

Le Cinq Août does not accept returns or exchanges. Due to the nature of the products we sell, ALL SALES ARE FINAL.

Includes: Physical & Digital Products!

Shipping

Occasionally the USPS will mark a package delivered 1-2 days before the package arrives.  I kindly ask that you be patient in these instances and wait 1-2 business days before reaching out to customer service.  

If the package has still not appeared, please check with the office (if you live in an apartment complex) or check with neighbors to see if the package can be delivered. 

If the package is still not recovered after this point, please check with your local post office.

If your order was shipped priority, you may file a claim after 15 days by visiting https://www.usps.com/help/missing-mail.htm.  for The USPS can also be contacted at 1-877-275-8777 to see if the package can be recovered and delivered correctly

First class packages - you may open up a missing mail search after 7 business days by visiting the USPS site at https://www.usps.com/help/missing-mail.htm.

Please note Le Cinq Août is not liable for missing packages marked as 'delivered' that are either misdelivered by the post office or due to theft on your property.  Thank you for understanding.

We are sorry but combined shipping is not available.  Please make sure your order is correct before checkout.  

Tracking is emailed to your on file email address once your order has shipped.  Please refer to this tracking number before reaching out.  However, if your tracking is not available as it sometimes does not update international tracking numbers, please contact us at assist@shoplca.com for further assistance.

* Please make sure that your address is correct before checking out.

* Please email assist@shoplca.com with order information, order#, and reason for the email.

Our current processing time is 2-4 business days - not including weekends or holidays.